Shipping Policy

Thank you for shopping with [Store Name]. We aim to provide a smooth and reliable delivery experience to all our customers across Egypt.

1. Shipping Coverage

We currently deliver to most cities and governorates across Egypt. Delivery availability and shipping fees may vary depending on your location.

2. Order Processing

Orders are usually processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or official public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery times are:

• Cairo & Giza: 1–3 business days

• Alexandria & major cities: 2–4 business days

• Other governorates: 3–7 business days

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on the delivery location and will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly stated during the promotion.

5. Order Confirmation

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or phone.

Please make sure that your name, phone number, and delivery address are correct to avoid delivery delays.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Customers are responsible for providing accurate contact and delivery information and being available to receive their orders.

7. Delivery Attempts

The courier may contact you before delivery. If the courier is unable to reach you or deliver the order, another delivery attempt may be arranged depending on the courier's policy.

Repeated failed delivery attempts may result in the order being returned to us.

8. Delayed Orders

Although we work hard to deliver orders within the estimated timeframe, occasional delays may occur.

If your order is significantly delayed, please contact our customer support team with your order number, and we will assist you.

9. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide your order number along with photos or videos showing the issue.

We will review the case and provide the appropriate solution according to our Return & Exchange Policy.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or inability to contact the customer, additional shipping charges may apply for re-delivery.

11. Order Changes & Cancellation

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been handed over to the courier, we may not be able to modify or cancel it.

12. Contact Us

For any questions regarding shipping or delivery, please contact us:

Email: [hello.kovewear@gmail.com]
Phone / WhatsApp: [01200484118]
Working Hours: [24]

Last Updated: [Date]